Terms of Service

Last updated: 6 Jan 2026

PostUK provides a parcel forwarding service. By using our website and services, you agree to the terms outlined below.

1. Service Description

PostUK receives parcels on behalf of customers and forwards them to a selected destination once shipping has been arranged and paid for through the customer account.

2. Customer Responsibility

Customers are responsible for the contents of their parcels and for ensuring items comply with courier restrictions, customs rules, and destination country regulations. You must not send prohibited or restricted items.

3. Fees and Payments

Fees displayed in your account and during checkout must be paid before dispatch. Prices may vary by destination, service level, parcel weight and size, and courier rates.

4. Dispatch and Delivery

Dispatch occurs after payment is confirmed and the parcel is ready for shipping. Delivery times are estimates provided by couriers and may be affected by customs processing, peak periods, weather, or other factors outside our control.

5. Liability

While reasonable care is taken when receiving and processing parcels, PostUK is not responsible for delays, loss, or damage caused by couriers, customs authorities, or events outside our control. Where available, customers should choose courier services that include tracking and appropriate cover.

6. Changes to These Terms

These terms may be updated as the service develops. Continued use of the website and services indicates acceptance of the current terms.