Contact PostUK
Questions about your parcels, account, or shipping costs? We're here to help. Email us and we'll get back to you within one working day.
Get in Touch
Email:
support@postuk.co.uk
Response time: We aim to reply to all enquiries within one working day.
Registered business:
PostUK Ltd
Suite 11, 44-46 Elmwood Avenue
Belfast, BT9 6AZ
United Kingdom
What to Include in Your Email
To help us resolve your query as quickly as possible, please include:
- Your registered PostUK email address
- Your parcel or order reference (if applicable)
- A clear description of your question or issue
- Any tracking numbers from the retailer (if a parcel hasn't arrived)
Common Support Topics
Check the retailer tracking first. If it shows delivered to our depot but isn't in your account, email us with the tracking number and retailer name.
Use our Quick Quote tool for an instant estimate. For specific pricing questions, email us with your parcel weight and destination.
If you want to combine multiple parcels into one shipment, email us or manage it through your account dashboard.
For membership, payment, or account access issues, email us with your registered address and a description of the problem.
Email us as soon as possible with your order reference, a description of the damage or loss, and any supporting photos. We will investigate and advise on next steps.
Frequently Asked Questions
How long does PostUK take to reply?
We aim to reply to all support emails within one working day. During busy periods it may take slightly longer.
What information should I include in my support email?
Include your registered PostUK email address, a parcel or order reference if applicable, and a clear description of your question or issue.
Can I track my parcel through PostUK?
Yes. Tracking information is available in your account dashboard once your parcel has been dispatched. If you have a tracking issue, contact us with your order reference.
What if my parcel has not arrived at the PostUK depot?
First check the tracking provided by the retailer. If retailer tracking shows delivered but the parcel is not in your account, contact us with the tracking number and retailer details.
How do I cancel or change a forwarding order?
Contact us as soon as possible. Changes and cancellations can only be processed before a parcel has been dispatched for forwarding.
Where can I find answers to general questions?
Our FAQ page covers the most common questions about parcel forwarding, shipping costs, customs, and how PostUK works.