Hotel Chocolat Not Shipping to Australia
Hotel Chocolat (hotelchocolat.com) does not ship internationally. For British expats in Australia who want the Velvetiser, H-boxes, or Hotel Chocolat gifts — or anyone wanting to send a UK chocolate gift to Australia — PostUK gives you a UK delivery address so you can order from hotelchocolat.com and forward to Australia.
99p first month, then £7.99/month · Shipping paid per parcel.
Why British expats in Australia order Hotel Chocolat via PostUK
Hotel Chocolat has no stores or distribution in Australia. British emigrants miss the brand and use PostUK to access:
- The Velvetiser — Hotel Chocolat's iconic hot chocolate machine, unavailable in Australia. Runs at 230V — compatible with Australian electricity — but needs a Type G to Type I plug adaptor.
- Velvetiser pods and hot chocolate flakes — the proprietary sachets designed for the Velvetiser, available only from hotelchocolat.com.
- H-boxes and Sleekster collections — premium UK chocolate gifts not available in Australian shops.
- Seasonal gifts — Hotel Chocolat Christmas and Easter collections as gifts between British expats and family back in the UK.
How PostUK forwards Hotel Chocolat orders to Australia
- Create a PostUK account
Get your UK delivery address immediately. - Shop on hotelchocolat.com
Enter your PostUK UK address at checkout. - Parcel arrives at our depot
Logged in your dashboard — we notify you. - Forward to Australia
Choose a courier for Australia, pay online, track to your door.
Shipping chocolate to Australia — what to know
Australia has strict biosecurity rules. All food items — including chocolate — must be declared to Australian Border Force on arrival. Commercially manufactured and sealed chocolate is generally permitted. Do not forward homemade or unwrapped chocolate products.
Australia forwarding costs are higher than European destinations due to distance — use Quick Quote before ordering large hampers. For chocolate specifically, order during Australian autumn or winter (April–August) to reduce transit temperature risk.
Australian customs on Hotel Chocolat orders
Australia charges GST (10%) on all imported goods — no minimum threshold. Customs duty may apply to goods over AUD$1,000. All food including chocolate must be declared. Assessed by Australian Border Force — not included in PostUK fees.
The Velvetiser uses a Type G plug. Australia uses Type I. You need a plug adaptor — not a voltage converter, as the Velvetiser runs at 230V (same as Australia).
Frequently asked questions
Does Hotel Chocolat ship to Australia?
No. Hotel Chocolat has suspended international delivery. PostUK gives you a UK address so you can order and forward to Australia.
Can I ship Hotel Chocolat chocolate to Australia?
Yes, commercially sealed chocolate is generally permitted into Australia. It must be declared on arrival to Australian Border Force. Order in cooler months to avoid heat damage during transit.
Does the Velvetiser work in Australia?
Yes. The Velvetiser runs at 230V — matching Australian voltage. You only need a Type G to Type I plug adaptor. No voltage converter required.
Do I pay Australian customs charges?
GST (10%) applies to all imports. Goods over AUD$1,000 may attract customs duty. Food must be declared. These are separate from PostUK forwarding costs.